Timothy Joshua Nagelli

Science-backed sleep music for infants, with the entire content pipeline managed by AI.

• Grew a YouTube channel to 13,000 subscribers — 13,000 subscribers · 3.4M views · 3.04M watch hours
• Built a 7-agent AI production pipeline independently — 60+ videos produced

Critical link between customers, technical teams, legal and regional management, owning full escalation management across a high-risk enterprise portfolio.

• Managed enterprise dealer accounts — 80+ accounts
• Owned a high-risk portfolio of accounts with legal exposure — 50 high-risk accounts
• Promoted within 6 months on performance outcomes, not tenure
• Maintained CSAT across a high-volume, high-complexity caseload — 5/5 CSAT
• Ran proactive account health checks in Salesforce, identifying integration risk, workflow drop-off and adoption gaps before they became escalations

Owned onboarding, deployment support and renewal for SaaS clients, improving time-to-value through structured 30-day workflows.

• Generated net new revenue in a single 3-month engagement through QBRs with technical decision-makers — $25,000 CAD

Full post-sale lifecycle across PropTech and construction SaaS — onboarding through renewal — in a consultative role deploying IoT and BIM products alongside engineering managers and C-suite stakeholders.

• Achieved full client retention over three years — 100% retention · 30 clients · 47 sites
• Retained and grew annual business revenue through proactive health management — $650,000 CAD
• Supported post-go-live stabilisation, monitoring early adoption signals against benchmarks during production deployments

Embedded systems and product design for commercial and residential connected hardware.

Product ownership for a gamified onboard diagnostics (OBD) product for 4-wheelers, combining machine learning and telematics to improve driver behavior and reduce accident risk.

• Led design and architecture of a gamified OBD product for 4-wheelers, using machine learning and telematics to improve driver behavior and reduce accident risk
• Oversaw integration of third-party map services and coordinated embedded hardware and software design across the product team

Learning & development partner to 3,000+ employees, driving a 15% increase in training participation.

• Supported employees as an L&D partner — 3,000+ employees
• Increased training participation — 15% increase

Led infrastructure deployment teams of 8–12, delivering for enterprise clients including State Street and DuPont.

• Led teams on infrastructure deployments — teams of 8–12
• Delivered for named enterprise clients (State Street, DuPont)

QA and PM support, promoted to QA Lead within four months.

• Promoted to QA Lead within four months